Executive Suite Holder Handbook

We’re excited to have you joining us for the six-time Stanley Cup Champion Chicago Blackhawks and the six-time NBA Champion Chicago Bulls, along with world class concerts, exciting family entertainment and other special events.     

An Executive Suite provides you with many benefits and services. Amenities include private suite entrances and elevators, the right to purchase suite tickets to other public events, reserved parking and full service catering from Levy restaurants. Premium Seating is committed to delivering exceptional convenience, comfort, value and service.

The United Center’s Premium Seating Department is ready to assist you in any way we can. Please call or email us with questions you may have about your membership. Our goal is to exceed your expectations and make your experience as enjoyable as possible.

This handbook is designed to enhance your membership.  Please note that these guidelines, procedures and policies are subject to change at the discretion of the United Center or team management.

Executive Suite Ticket Information
Executive Suite Parking
Executive Suite Holder General Information
United Center General Information

EXECUTIVE SUITE TICKET INFORMATION

United Center ClickTix
United Center ClickTix provides tools for managing your Executive Suite. Within the site, you can print and transfer tickets by email, order special event tickets and additional suite tickets for Bulls and Blackhawks games, view purchasing histories and update contact information. Login information can be acquired by calling the Premium Seating Department at (312) 455-4500.

Refund Policy
Once Executive Suite Holders have purchased tickets to other events, or additional suite tickets to Bulls or Blackhawks games, there are no refunds or exchanges. Executive Suite tickets and parking passes may not be resold, as detailed in the Suite License Agreement. Any violation may constitute a major default.

Chicago Bulls and Chicago Blackhawks Executive Suite Tickets
The suite tickets for the Bulls and Blackhawks will be placed in each suite holder’s United Center ClickTix account at least one week before the first home preseason game. Parking passes will also be included. Playoff tickets will be available to every Executive Suite Contact at the conclusion of the regular season. Any tickets or parking passes that have been altered in any way (hole punched, blacked-out, etc.) will not be valid and are subject to confiscation.

Additional Suite Tickets
Executive Suite Holders have the right to purchase eight to ten additional Executive Suite tickets to Bulls and Blackhawks games. Additional suite tickets must be ordered through United Center ClickTix.

Delivery of Executive Suite Tickets
All Executive Suite tickets and parking passes are digital. Tickets can be printed from each suite holder’s United Center ClickTix account or transferred to their guests via email. For more information on managing digital tickets, please visit UnitedCenter.com/digital.

United Center Box Office
The United Center Box Office is located inside the East Atrium building. Box Office hours are Monday through Saturday from 11:00 a.m. to 6:00 p.m., and through halftime for Bulls games, or through the first period for Blackhawks games. On Sunday game days, the box office is open from 12:00 p.m. until first intermission or halftime.

A Box Office representative will be available by telephone at (312) 455-4657 Monday through Friday from 10:00 a.m. to 5:00 p.m.

United Center Special Events (concerts, ice shows, etc.)
Under the terms of the Suite License Agreement, Executive Suite Holders will have the right to purchase tickets (depending on the suite location) and up to four additional parking passes to other United Center events open to the general public. To open an Executive Suite for any non-Bulls or non-Blackhawks public event, the Suite Holder must order a minimum of two Executive Suite tickets.

Event Notification
When offering Suite Holders the opportunity to purchase tickets and parking passes to other events, the United Center will communicate via email in advance of tickets going on sale to the general public. Email notifications will be sent with as much advance notice as possible and will include detailed information about the event, along with purchasing instructions and deadlines. Every Suite Holder must have a valid email address on file, and the United Center cannot be responsible for notifications blocked by spam filters or returned as undeliverable.

Relocation of Executive Suite Holders for Obstructed View Events
Depending on stage configurations, certain Executive Suites may have an obstructed view. Obstructed view Executive Suites will be determined by the performer(s) on an event-by-event basis. Obstructed view Suite Holders will receive the opportunity to buy seat locations in the seating bowl.

If tickets are purchased, Suite Holders will also receive an equal number of obstructed view Executive Suite Passes. Ticket holders will be given access to the Executive Suite Level only after providing an event ticket and obstructed view suite pass. The ticket and pass will allow Suite access up to 15 minutes prior to the scheduled event time. Upon leaving the Suite, all guests will be required to remove all personal belongings (unless specifically advised by the United Center that access will be permitted after an event). If access is allowed after an event, the suite levels will generally remain open for up to one hour. (This policy is subject to change on days when there are multiple events, or under special circumstances at the discretion of United Center management.) During the event, all Suite Holders and guests must sit in their ticketed seats in the arena.

Since the final placement and configuration of the stage, lighting and sound equipment may change prior to an event, suites previously designated as obstructed-view may be reclassified as unobstructed.  This may occur as late as the day of the event. Should that occur, Suite Holders would have the option of sitting in their reserved seats in the seating bowl, or sitting in their suite provided they have a ticket accompanied by an Executive Suite Pass.

What If I’m Late or Don’t Respond?
If the United Center does not receive an order from the Suite Holder, it is considered as “No Interest” for the event. Due to limited ticket availability, late orders cannot be accommodated.

Special Event Guidelines
For all special events, including concerts and ice shows, please follow these guidelines when the show begins:

• The ceiling and bar lights must be turned off in the Suites.
• The television(s) must be turned off in the Suite unless the promoter has allowed the use of an in-house closed circuit broadcast of the performance. In addition, in an effort to maintain the lights-out atmosphere often required for “dark” events, the Suite television feeds will be disconnected at the scheduled start time.

Replacement Tickets                
Executive Suite Holders who have had their tickets or parking passes lost or stolen must email premiumseating@unitedcenter.com up to two hours prior to the start of the event. Replacements will be issued for any lost or stolen tickets at no charge. The replacement tickets or parking passes will be left at the Suite Holder Will Call when the gates open for the event. Previously printed tickets or parking passes will no longer be valid.  Tickets and parking passes can also be reprinted at any time directly from UnitedCenter.com/ClickTix. 

Only authorized representatives of the Suites may purchase Suite tickets and submit requests for lost or stolen tickets.

Changes in Account Information
The Premium Seating Department requires two authorized contacts remain on file for each Executive Suite. Executive Suite Holders are responsible for notifying the United Center for any change of email address, credit card number, address or contact name. Requests for changes can be mailed to the United Center Premium Seating Department, 1901 West Madison Street, Chicago, IL 60612; by sending an email to premiumseating@unitedcenter.com; or by sending a fax to (312) 455-4140, Attention: Premium Seating.

Payment Policies
All Executive Suite Holders are required to have two credit cards on file. Suite Holders can use an unlimited number of credit cards when purchasing tickets through UnitedCenter.com/ClickTix. 

EXECUTIVE SUITE PARKING

For Bulls and Blackhawks preseason, regular season and Playoff games, every Executive Suite Holder will receive a total of four parking passes per game.

Two reserved parking passes are valid in Lot C and K; the other two reserved parking passes are for Lots A, B, D, E, F, MX, or L. Parking passes are good for one space each.

For special events, every Executive Suite Holder receives two complimentary parking passes in Lot C or K per event ordered. Executive Suite Holders have the option to purchase up to four additional parking passes in Lot C or K.

Suite Holder parking passes are valid for buses or limousines under the guidelines outlined below. Depending on availability, your vehicle may be relocated to another United Center parking lot. We encourage you to arrive early.

  • Large School Buses may park in Lot B only. Two Suite Holder parking passes are required (Parking Pass C, K or multiple lots).
  • Smaller Buses (15-20 passengers) may park in Lots C or K only. Two Suite Holder parking passes are required (Parking Pass C, K or multiple lots).
  • Limousines (reasonable length only) may park in Lots C or K only. Two Suite Holder parking passes are required (Parking Pass C, K or multiple lots).

Please view the parking map here

EXECUTIVE SUITE HOLDER GENERAL INFORMATION

Access
To access the United Center and the Executive Suite Levels, you may enter at Gate

2 ½ on Madison Street, or Gate 6 ½ on Adams Street. An Executive Suite (Lower, Club or Penthouse Level) ticket is needed to access any suite level. Adjacent to these gates are lobbies with private Executive Suite elevators and stairs which will take Suite Holders and their guests directly up to all three Suite levels. Lower Level and Club Level Suite ticket holders are encouraged to use the stairs when possible to alleviate congestion at the elevators. For Penthouse Level ticket holders, an express elevator is located on the south side of the United Center for your convenience.

All Suite Holders have access to the 100 and 300 Level public concourses. The 200 Level and Chicago Stadium Club are for Lexus Club Level members only and are not accessible to Suite Holders.

For Bulls and Blackhawks games, the gates typically open 90 minutes prior to game time. For other events, the promoter of the event will determine gate times.

Executive Suite Check-In
When arriving on the Lower, Club and Penthouse Suite Levels, tickets will be checked and punched, and one hand will be stamped with invisible ultraviolet ink.

If Suite guests choose to leave the Suite level during the event, they must take their tickets with them and exit through the center doors by the elevator lobbies. All guests returning to Suites with a punched ticket must have a hand stamp. Any guest attempting to access the Suite Level without a ticket and hand stamp will be denied entry.

Departure Procedures
When leaving the Executive Suite or the Suite Level, be sure to take your ticket with you to ensure re-entry. And please remember that once you leave the United Center, re-entry is not permitted.

Executive Suite guests will be permitted to remain on the Executive Suite Lower, Club and Penthouse Levels up to one hour following the conclusion of the event while traffic clears. This policy is subject to change at the discretion of United Center management.

Appropriate Behavior
For the comfort, safety and enjoyment of all Suite Holders and their guests, the United Center requests appropriate behavior at all times. The licensees of the Suite will be held responsible for the conduct of their Suite guests at all times.

Suite Holders or guests who engage in inappropriate behavior will be subject to ejection from the United Center or possible prosecution. Inappropriate behavior by Suite Holders or guests may constitute a major default of the Suite License Agreement.

Security Procedures & Bag Policy
These measures help ensure the safety and security of our guests:

  • Security personnel inside and outside of the United Center.
  • United Center prohibits all backpacks and hard-sided bags, along with any other bags (including briefcases, luggage, purses and diaper bags) that are larger than 14”x14”x6” in size. Single-compartment drawstring bags and fashion backpack purses will be permitted. Please note that all approved bags are subject to inspection upon entry, and the United Center is unable to check or store prohibited items during the game.
  • Unwrapped gifts are allowed in the United Center, but they will be inspected at the gates.

Executive Suite Security
To ensure safety and security, please note the following guidelines:

  • Please keep your Suite door locked and closed.
  • Please do not leave any valuables unattended in the Suite.
  • When in the Suite seating area, please refrain from standing in the aisles. This tends to impede the view of guests in neighboring suites.
  • Please do not leave items (binoculars, coats, etc.) in the Suite. The United  Center cannot be responsible for items left behind following an event.  The locked Levy Restaurants cabinet above the sink area is for beverages only.
  • Please use a plastic cup for your beverage when leaving your Suite lounge. In addition, please do not bring cans, bottles or glasses from your lounge area into the permanent seating area, into the Suite concourses, or onto the Suite elevators.

Executive Suite Catering
Levy Restaurants looks forward to creating a memorable experience for you and your guests. To order food and beverage for your suite, please contact Levy Restaurants at (312) 455-7424 or ucsuiteeats@levyrestaurants.com.

Player Appearances
Former Bulls and Blackhawks players are available to make guest appearances in your suite. For Bulls appearances, please contact the Community Relations Department at (312) 455-4000. For Blackhawks appearances, please contact the team’s Alumni Organization at (312) 455-7000. Appearances may require player fees and are scheduled on a first-come, first-served basis.

United Center Box Office
The Box Office and will call can be found inside the East Atrium building. Tickets to most United Center events can be purchased at the Box Office, UnitedCenter.com, the team websites (ChicagoBlackhawks.com and Bulls.com) or Ticketmaster.com. On the day of an event, these inside windows open 30 minutes before the gates open. Closing times vary depending on the event.

Tickets to most United Center events can be purchased at the Box Office, UnitedCenter.com, the team websites (Bulls.com and ChicagoBlackhawks.com), Ticketmaster locations or by calling (312) 559-1212.

Seating Charts
Seating charts are available here.

GENERAL UNITED CENTER INFORMATION

ATMs
BMO Harris ATMs can be found in the concourses by Sections 117 (near the team store), 221 (near The Stadium Club), 327 (near Guest Services), inside the box office lobby (East Atrium) and inside the Atrium (southeast corner).

Cameras/Computers
For games, cameras and tablets (iPads) are allowed in the United Center. Video cameras are also allowed but cannot be used to record any game action. Tripods of any kind are not allowed. Laptop computers are not allowed. Policies are subject to change, please call for specific event details.

Children’s Entrance Policy
Children 36” or over in height must have a ticket for admission. For most events, any child under this height entering without a ticket must share a seat with an accompanying adult. However, some events may require every person to have a ticket.

Merchandise
The Bull Market/Blackhawks Team Store is located on the 100 Level across from Section 117. Satellite merchandise stands are also located throughout the arena. The team store is typically closed for non-team events.

The Madhouse Team Store, located inside the United Center’s East Atrium is open on non-event days from 10:00 a.m. until 6:00 p.m. and on event days from 10:00 a.m. until one hour post event.

Select merchandise can also be conveniently ordered directly from the SuiteMate tablet located in each United Center Executive Suite.

First-Aid Stations
The United Center offers first-aid services with a registered nurse and paramedics on duty for most events. The two first-aid stations are located on the 100 Level near Section 115, and on the 300 Level near Section 327.

Smoking Policy
The City of Chicago’s non-smoking ordinance prohibits any type of smoking anywhere in the United Center. Penalties may result if a guest is found smoking inside the building.

The city’s ordinance requires all smoking to be outside. To accommodate this, an area outside of Gate 7 on the 100 Level has been designated for smoking. Guests may smoke in this area and re-enter the United Center.

Prohibited Items
Outside food and drinks, coolers, bottles, cans, laser pens, pointers and laptop computers are not permitted. United Center prohibits all backpacks and hard-sided bags, along with any other bags (including briefcases, luggage, purses and diaper bags) that are larger than 14”x14”x6” in size. Single-compartment drawstring bags and fashion backpack purses will be permitted. Please note that all approved bags are subject to inspection upon entry, and the United Center is unable to check or store prohibited items during the game. Certain events may expand the list of items prohibited.

Lost and Found
Lost items can be turned in or claimed at the Guest Relations Booths located near Gates 2 and 6. To report a lot item, go to http://www.unitedcenter.com/lost-and-found/.  Items left over 7 days will be donated to charity.

Rental Suites
Day-of-Event Rental Suites can accommodate 20, 40 or 80 guests. Rental Suites include tickets, parking passes, the choice of food and beverage packages with an open bar, along with dedicated attendants. Meeting Rooms are also available. For information, call (312) 455-4119 or go to www.unitedcenter.com/rentalsuites

 

UNITED CENTER AND PREMIUM SEATING CONTACTS

United Center
1901 W. Madison Street
Chicago, Illinois 60612
(312) 455-4500

United Center Premium Seating Department: (312) 455-4500
Email: premiumseating@unitedcenter.com

Levy Restaurants: (312) 455-7450
Email: ucsuiteeats@levyrestaurants.com

Websites:
UnitedCenter.com
ChicagoBlackhawks.com
Bulls.com

The Stadium Club on the Lexus Club Level Reservations: (312) 455-CLUB
The Stadium Club on the Lexus Club Level Inquiries: (312) 455-7400

 
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