The United Center welcomes you to Lexus Club Membership!
We’re excited to have you joining us for the five-time Stanley Cup Champion Chicago Blackhawks and the six-time NBA Champion Chicago Bulls, along with world class concerts, exciting family entertainment and other special events.
Lexus Club Membership provides you with many benefits and services. Amenities include fine dining at the exclusive Stadium Club restaurant, in-seat waiter and waitress service, complimentary reserved parking, theater-style seats, lounge areas and the opportunity to purchase tickets to other public events. The Lexus Club is committed to delivering exceptional convenience, comfort, value and service.
The United Center’s Premium Seating Department is ready to assist you in any way we can. Please call or email us with questions you may have about your membership. Our goal is to exceed your expectations and make your experience as enjoyable as possible.
This handbook is designed to enhance your membership. Please note that these guidelines, procedures and policies are subject to change at the discretion of the United Center or team management.
Lexus Club Ticket Information
Lexus Club Level Parking
The Stadium Club Restaurant
Lexus Club Level General Information
United Center General Information
LEXUS CLUB TICKET INFORMATION
Chicago Blackhawks and Chicago Bulls Lexus Club Tickets
Each team's Club Members will receive their tickets for every preseason and regular season home game at least one week before the first game, along with the complimentary parking passes. Each team's Club Members also have the opportunity to purchase their same seats for every home playoff game.
Securing Tickets to Special Events (Concerts, Ice Shows, etc.)
Club Members have the opportunity to purchase tickets to most other United Center events open to the general public (non-Blackhawks/Bulls). On occasion, there may be events where it is not be possible to offer tickets due to the policies of an artist, promoter or presenting organization, limited seating capacity or other unique circumstances. As a result, the United Center reserves the right to refrain from offering tickets to any public or private event.
Because Blackhawks and Bulls ticket holders occupy the same seats, some Club Members may not receive their same seats for other events. In those cases, Club Members will be assigned the next best available 200 Level locations. For some events with great demand or very limited availability, some seats may need to be assigned in the 300 Level.
Event Notification and Ticket Requests
When offering Club Members the opportunity to purchase tickets and parking passes to other events, the United Center will communicate via email in advance of tickets going on sale to the general public. Email notifications will include detailed information about the event, along with purchasing instructions. Every Club Member must have a valid email address on file, and the United Center cannot be responsible for notifications blocked by spam filters or returned as undeliverable.
For your protection, all tickets to United Center events will be mailed to the address on the Blackhawks or Bulls season ticket account.
What If I’m Late or Don’t Respond to the Event Notification?
If the required response to the Event Notification email is not received by the deadline, that will be considered as “No Interest” for the event. Due to limited processing time and ticket availability, late orders cannot be accommodated.
Changes in Account Information
Many simple account updates can be made online through ClickTix located on ChicagoBlackhawks.com and Bulls.com. Requests for changes can also be made in writing and mailed to the United Center Premium Seating Department, 1901 West Madison St., Chicago, IL 60612; or by sending an email to email@example.com; or by sending a fax to (312) 455-4140, Attention: Premium Seating.
Blackhawks and Bulls Club Members are responsible for notifying their respective team of any changes to the contact name, mailing address, email address or credit card numbers. All requests for changes are subject to approval by the respective team.
Each team’s Club Members have the opportunity to purchase their seats on a first-come, first-served basis. Club Members who do not receive their same seats will be relocated to the next best available seat locations on the 200 or 300 Levels. Please note that for some concerts, the artist may announce the addition of a second or third show at a later date. In those cases, Club Members will not have the opportunity to purchase tickets for those added dates.
Two and Three-Day Events:
Blackhawks Club Members will receive their seats for one event date, and Bulls Club Members will receive their seats for a different event date. Blackhawks and Bulls Club Members will be assigned first and second event dates on an alternating basis.
Extended Performance Events (Circuses and Ice Shows):
For performances which take place over several days, and which often have multiple shows per day, all Club Members will have the opportunity to purchase tickets for a variety of dates and times.
Relocation of Club Members for Obstructed View Events
Depending on the stage configuration, some seats in the Lexus Club may have an obstructed view. Obstructed view seats are determined by the performer(s) on an event-by-event basis. Generally, for 180° stage events, Sections 220 to 232 are assumed to have an obstructed view of the stage. For 270° stage events, Sections 221 to 231 are assumed to have an obstructed view. Club Members with obstructed views will receive the next best available seats on the 200 or 300 Levels for those events.
United Center Small Theater Performances
The United Center has the ability to host intimate theater-style events (generally between 3,000 and 10,000 guests). In these smaller configurations, depending on the placement of draping and equipment, some Lexus Club seats will have an obstructed view of the stage. In those cases, assuming tickets are available for the event, every effort will be made to relocate Club Members into acceptable seating. To accommodate all Club Members, the number of tickets offered may be reduced.
Each team’s Club Members are required to have two credit cards on file. All credit cards must be approved and processed before receiving tickets. All non-team event ticket orders and parking passes will be charged to the Primary Credit Card on file (the Secondary Card will only be used when necessary). In addition, we request that one additional authorized person be placed on the account record. The two representatives on file will be the only ones authorized to order event tickets.
If the credit cards on file fail to be approved for any transaction, the United Center will automatically deny the ticket request. Due to very limited processing time, notification of denial will not necessarily be provided to the Club Member.
LEXUS CLUB LEVEL PARKING
Blackhawks and Bulls Club Members with two to four tickets receive one complimentary, reserved parking pass for all home preseason, regular season and playoff games. Club Members with five seats or more receive two parking passes. Parking passes will be sent with the tickets at least one week before each team’s first scheduled home game.
Club Members receive reserved parking in well-lit, fenced-in and clearly marked lots adjacent to the United Center. Parking for Club Members is located in Lot C (off Madison Street) and Lot K (off Adams Street). Parking passes are valid for one space each. To assist parking lot attendants and speed the entry process, passes should be attached to the rear view mirror of your car.
Club Members who purchase tickets to other United Center events will also have the opportunity to purchase one preferred parking pass for those events.
THE STADIUM CLUB RESTAURANT ON THE LEXUS CLUB LEVEL
The Lexus Club offers members exclusive use of The Stadium Club. This spectacular 225-seat restaurant features an upscale and delicious buffet for private entertaining and socializing.
Generally, The Stadium Club opens two hours prior to events and remains open up to one hour afterward for drinks and desserts. Dining reservations are available to Club Members on a reservation-only basis (first-come, first-served). No reservations are necessary for the bar area. When The Stadium Club is at full capacity, Levy Restaurants reserves the right to limit the number of Club Members and guests.
To make reservations at The Stadium Club, please call (312) 455-CLUB (2582).
Reservations are limited to one per event and can be made up to two weeks in advance (10 business days) between 9:00 a.m. and 5:00 p.m., Monday through Friday. The Club Member’s name, section, row, seat number, telephone number and number of guests must be provided when making the reservation.
Only Club Members on file with The Stadium Club can make reservations. To authorize another name on your account, please contact The Stadium Club at (312) 455-CLUB (2582).
Reservations and Confirmations
During Blackhawks games, The Stadium Club is available to Blackhawks Club Members only. For Bulls games, the restaurant is available to Bulls Club Members only. For non-team events, when the restaurant is open, all reservations are accepted on a first-come, first-served basis.
Due to limited space, reservations will be held up to 15 minutes past the scheduled time. To cancel a reservation, or to inquire about last minute availability, please call (312) 455-CLUB (2582). Every effort will be made to accommodate late reservations.
Size of Parties
Most tables in the dining room are set up for parties of 2 or 4. However, a limited number of tables for 6 are available. Larger parties will be accommodated on a space available basis.
Policy for Minors
Because The Stadium Club serves alcohol, all children under the age of 21 must be accompanied by an adult. A limited menu for children is offered.
Business casual is recommended. Blue jeans, tailored shorts and team jerseys are acceptable, but running shorts, cut-offs, sweatpants, torn jeans and t-shirts are not allowed. It is important for Club Members to advise their guests about the dress code.
The Stadium Club accepts Visa, MasterCard, American Express and Discover Card. Cash payments are also accepted. The club does not accept personal checks.
LEXUS CLUB LEVEL GENERAL INFORMATION
Access the United Center and the Lexus Club Level
You may enter Gates 2 and 3 on Madison Street, or Gates 6 and 7 on the Adams Street side of the building. After taking the escalator or stairs up one level, access to the Lexus Club requires 200 Level tickets. If guests of Club Members dining at The Stadium Club have 100 or 300 Level tickets, they can gain access by checking in at Gate 7 where a reservation list will be maintained.
For Blackhawks and Bulls games, all gates typically open 90 minutes prior to game time. Club Members and their guests who have dinner reservations prior to gates opening can gain access through Gate 7 only.
Departure and Re-Entry Policies
When leaving the Lexus Club Level, be sure to take your tickets with you to ensure re-entry. And please remember that after exiting the United Center, there is no opportunity for re-entry.
Following the conclusion of most United Center events, the Lexus Club and lounge areas will be cleared in a timely fashion consistent with other United Center seating levels. However, The Stadium Club will remain open up to one hour after most events for guests who wish to enjoy a drink or dessert, or wait until traffic clears. Please note that this is subject to change on dates when there are multiple events or under special circumstances.
Once Lexus Club Members purchase tickets to any special event there are no refunds or exchanges. Similarly, there are no refunds or exchanges on Blackhawks or Bulls tickets.
For the safety and enjoyment of all Club Members, bad language or disorderly conduct will not be accepted. Using the United Center’s "Fan Assist Program," any problem related to fan behavior can be sent to United Center security by texting ucassist (add one space), followed by the seating section, row and a brief description of the issue to 69050. Security personnel will address the issue while maintaining the confidentiality of anyone sending a message.
These measures help ensure the safety and security of all guests:
Security personnel will be present inside and outside of the United Center.
Laptops, bags or items larger than a briefcase (backpacks, duffel bags, etc.) are not permitted in the building and must be returned to guests’ cars. If this is not possible (for guests arriving by cab or public transportation), the items will be inspected and checked at the Guest Relations Booths near Gates 2 and 6.
Briefcases and purses are allowed in the United Center, but they will be inspected at the gates.
Once guests have exited the building, they cannot re-enter for any reason.
United Center Box Office
The Box Office features many ticket windows conveniently located throughout the building. The Box Office and will call windows can be found at Gate 4. Advance ticket windows on the 100 and 300 Levels are also open during all events. Tickets to most United Center events can be purchased at the Box Office, UnitedCenter.com, the team websites (ChicagoBlackhawks.com and Bulls.com), Ticketmaster locations or by calling (312) 559-1212.
Seating charts are available here.
GENERAL UNITED CENTER INFORMATION
Five Automated Teller Machines are located inside the arena. They can be found in the concourses by Sections 117 (near the team store), 221 (near The Stadium Club), 327 (near Guest Services), outside Section 106 and inside the Box Office lobby (Gate 4).
Cameras are allowed for Blackhawks and Bulls games, and most other events. Video cameras are also permitted (excluding most concerts and many other special events), but they cannot be used to record game action. Tripods of any kind are not allowed. Small tablet devices (such as iPads) are allowed, but laptop computers are prohibited.
Children's Entrance Policy
Children 36” or over in height must have a ticket for admission. For most events, any child under this height entering without a ticket must share a seat with an accompanying adult. However, some events may require every person to have a ticket.
The Bull Market/Blackhawks Team Store is located on the 100 Level across from Section 117. Satellite merchandise stands are also located throughout the arena. The team store is typically closed for non-team events.
The United Center offers first-aid services with a registered nurse and paramedics on duty for most events. The two first-aid stations are located on the 100 Level near Section 115, and on the 300 Level near Section 327.
The City of Chicago’s non-smoking ordinance prohibits any type of smoking anywhere in the United Center. Penalties may result if a guest is found smoking inside the building.
The city’s ordinance requires all smoking to be outside. To accommodate this, an area outside of Gate 7 on the 100 Level has been designated for smoking. Guests may smoke in this area and re-enter the United Center.
Outside food and drinks, coolers, bottles, cans, laser pens, pointers and laptop computers are not permitted. For security and safety reasons, all purses, briefcases and backpacks are subject to search. All bulky items, such as luggage and strollers, must be checked at the Guest Relations Booths located on the main concourse by Gates 2 and 6. All bags larger than 16” x 16” x 8” must also be checked. Certain events may expand the list of items prohibited.
Lost and Found
Lost items can be turned in or claimed at the Guest Relations Booths located near Gates 2 and 6. Or call 312-455-4500 to check on missing items. Items left over 30 days will be donated to charity.
Day-of-Event Rental Suites can accommodate 20, 40 or 80 guests. Rental Suites include tickets, parking passes, the choice of food and beverage packages with an open bar, along with dedicated attendants. Meeting Rooms are also available. For information, call (312) 455-4119 or go to www.unitedcenter.com/rentalsuites.
UNITED CENTER AND PREMIUM SEATING CONTACTS
1901 W. Madison Street
Chicago, IL 60612
United Center Premium Seating Department: (312) 455-4500
Chicago Bulls Lexus Club Member Inquiries: (312) 455-4000
Chicago Blackhawks Lexus Club Member Inquiries: (312) 455-7000
The Stadium Club on the Lexus Club Level Reservations: (312) 455-CLUB
The Stadium Club on the Lexus Club Level Inquiries: (312) 455-7400