FREQUENTLY ASKED QUESTIONS
What are the benefits of Digital Tickets?
A digital ticket or mobile ticket is a convenient and flexible way to receive and manage tickets while increasing protection against paper ticket fraud. You’re probably already using your smartphone to attend movies or when you travel, so why not for live events? It’s our effort to make your United Center experience the very best. Digital tickets provide:
Quick and easy entry to the United Center using your mobile phone or smart device
Instant access to all your tickets through the United Center or Ticketmaster App
The ability to manage, send or sell your tickets anytime
Reduced risk of lost or forgotten tickets
An easy way to go green by printing less paper
How much does the app cost?
The app and mobile ticketing are FREE. There is no cost associated with managing your tickets on your smartphone, including accessing tickets for mobile entry, forwarding tickets, or selling tickets online.
How do I access my tickets on my smartphone?
Download the United Center or Ticketmaster app from the iTunes App Store or Google Play Store. Go to “Tickets” or “Manage Tickets.” Browse for the specific event you’re looking for and tap to see your tickets. When you get to the United Center, present your smartphone to the guest services representative to have your ticket scanned, or scan it yourself at a scanning pedestal. If you have guests and multiple tickets on your phone, swipe to navigate between them.
Can I print my ticket from home?
No. With the United Center utilizing Safetix™, all tickets are fully digital and only accessible on your mobile device. Print at home tickets (PDF) are no longer valid for entry. Your phone is your ticket.
Can I use a screenshot of my ticket?
No, a mobile ticket must be provided either within the app, the mobile website, or within your phone’s wallet to gain entry.
What is Safetix™?
Safetix™ is a new ticket technology that ties a unique, identifiable digital barcode to each ticket on a mobile device. The ticket is secured and identified via:
Safetix™ Barcode: An encrypted barcode that automatically refreshes to protect tickets from being screenshot or photocopied.
Safetix™ Wallet: This form of entry allows a contactless experience by tapping the phone against the scanner, rather than scanning a barcode. Once tickets are added to the wallet, Safetix™ Wallet further enhances security since it doesn’t reveal a barcode, eliminating the ability to take screenshots and replicate tickets. Safetix™ Wallet is currently only available with Apple Wallet. Android support is coming soon.
How do I know if I have Safetix™?
The Safetix™ barcode has a moving blue line that scrolls back and forth across the digital barcode. If your barcode does not have a moving blue line, the barcode is not valid for entry.
What happens if my ticket doesn’t scan properly?
We recommend turning your screen brightness to the highest setting. If that doesn’t work, your ticket can be validated by having the ticket taker manually enter your ticket number directly into the scanner.
What if I lose connectivity/can’t connect to my account at the United Center?
The Ticketmaster App includes an offline mode that helps to save tickets after you view them. Once the tickets have been added to your account, you will be able to access them regardless of internet connectivity. To ensure seamless entry, we highly recommend adding your tickets to your phone’s digital wallet before arriving at the game. If you have an iPhone, you can store your tickets in your Apple Wallet. If you’re an android user, you can save your tickets to your phone through Google Play.
When should I view my ticket?
We recommend that you view and add your tickets to your phone’s wallet at least 48 hours before the event.
What if my phone breaks, dies, or is lost/stolen before I arrive?
Simply come to the box office, present your ID and we can issue your ticket.
Can I have multiple tickets on a single phone?
Yes. We do, however, recommend transferring any tickets you’re holding in advance to everyone attending. Everyone can enter on their own, explore the venue, and you can meet at your seats.
What if my entire party isn’t with me when I’m ready to enter?
Digital Tickets make it easy to send tickets to everyone in your party in advance. You can easily transfer each guest their own ticket in advance, allowing everyone to enter on their own.
How do I send a ticket?
It’s easy! Using the United Center or Ticketmaster app, sign into your account.
Select My Events, then tap the event you’d like to transfer tickets for.
Tap Transfer, select the ticket/s you’d like to send, and enter the recipient’s information.
You’re all set! We’ll send an email to your recipient to accept their tickets right in their account.
Sending multiple tickets? Simply complete the steps above for each ticket.
Does the person I send the tickets to need a Ticketmaster Account?
Yes. If they don’t have one already, they can easily create one in just a few minutes when they accept their tickets.
What if I forward tickets to the wrong person, can I recall the tickets?
Yes. You can reclaim tickets if they haven’t already been accepted by the recipient. We recommend double-checking the email just to be safe.
Can ticketholders transfer tickets after the event has started?
Yes. However, you may not sell tickets after the event has begun (if applicable).
Is my personal information secure?
Yes. Our venue is PCI compliant, give you the highest available security to ensure that your credit card and account password are all well-protected.
What if I don’t have a smartphone or have additional questions about Mobile Ticketing?
If you don’t have a smartphone, please email the United Center box office at firstname.lastname@example.org or call (312) 455-4444 for assistance.