Refund process for tickets purchased at the United Center window:
If you purchased tickets in person at the Box Office and would like a refund, you can return tickets to us by mail since our building is closed. Mail to: United Center Box Office, 1901 West Madison Street, Chicago, IL 60612.
Please include a name, address, phone number (with area code) and an e-mail address (if available) with your tickets.
If physical tickets were never received due to a concert ticket delivery delay, please send above contact information without tickets and our team will follow up.
Do not include credit card information with your tickets. A United Center representative will call you about your credit account information when received.
Elton John Postponement:
The tough decision has been made for the upcoming Elton John 'Farewell Yellow Brick Road' shows on June 19 & 20 to be rescheduled to 2021, as the health of Elton’s fans is of upmost importance. Ticketholders of the upcoming performances will receive new event information shortly and all original tickets will be honored at the rescheduled performances. For more details, please visit unitedcenter.com/eltonjohn2020
Bon Jovi Cancellation:
Statement from Bon Jovi regarding Bon Jovi 2020 tour: Due to the ongoing global pandemic, it is no longer feasible for Bon Jovi to tour this summer. Given these difficult times, we have made the decision to cancel the tour entirely. This will enable ticketholders to get refunds to help pay their bills or buy groceries. These are trying times. You’ve always been there for us and we’ll always be there for you. We look forward to seeing everyone again on tour when we can all safely be together. We will continue to send out news and updates on Bon Jovi touring in the weeks and months to come. For more information, please visit UnitedCenter.com/BonJovi2020
Roger Waters Postponement:
AEG Presents/Concerts West regret to announce the postponement of the Roger Waters upcoming tour of North America due to the ongoing global coronavirus pandemic. Roger Waters had this to say, “The bad news is: I’ve had to postpone my tour until next year. Bummer, but if it saves one life, it’s worth it. The good news is a federal Judge in Washington DC ruled on March 25, 2020 that Trump’s Dakota. Access Pipeline Executive order was ILLEGAL and demands an E.I.S (Environmental Impact Statement). This is a huge victory for the STANDING ROCK SIOUX TRIBES. POWER TO THE PEOPLE!!! Love R.” AEG Presents/Concerts West advise ticketholders to hold onto their original tickets and await further information. For more information, please visit UnitedCenter.com/RogerWaters
Gabriel "Fluffy" Iglesias Beyond The Fluffy Rescheduled: The “Beyond The Fluffy” World Tour “Go Big or Go Home” date previously scheduled here on Mar. 14, 2020 has been rescheduled to Oct. 18, 2020. Tickets will be valid for the new date and will not need to be exchanged. For more details, please visit UnitedCenter.com/GabrielIglesias.
Box Office Hours: Beginning March 21, the United Center Box Office will be closed to the public until further notice. If interested in purchasing tickets for an event, please visit Ticketmaster.com.
Madhouse Team Store Update: Due to current health precautions, the Madhouse Team Store will remain closed beginning Monday, March 16. We will review the situation daily and expect to re-open when the United Center and Atrium resume regular operating hours.
Sturgill Simpson A Good Look'n Tour Postponement: Due to heightened concerns surrounding COVID-19, Sturgill Simpson’s A Good Look’n Tour with very special guest Tyler Childers on April 3 at United Center has been cancelled. Refunds will be available at point of purchase. Ticketholders will be contacted directly regarding the cancellation in the next few days. We hope everyone is taking the necessary precautions to stay safe.
Thom Yorke Tomorrow's Modern Boxes Postponement: Due to restrictions put in place to minimize the spread of COVID-19, we regret that the North American leg of the Thom Yorke Tomorrow’s Modern Boxes tour is postponed, including the stop in Chicago on April 4. Ticketholders, please standby for information on a new routing for later this year. Apologies for the inconvenience.
Rage Against the Machine Postponement: Due to the current outbreak and ban on public gatherings we are postponing the first part of our tour, including our shows in Chicago on May 19 and 20. The safety and health of those who come to our shows is of utmost importance to us. All previously purchased tickets will be honored for newly rescheduled shows. We will be in touch soon about rescheduled dates.
Billie Eilish Where Do We Go? Tour Postponement: It is with great sadness to announce the following Billie Eilish ‘WHERE DO WE GO’ North American tour dates have been postponed until further notice, including the stop in Chicago on March 24. Details on postponed dates will be announced soon. All tickets will be honored for the new dates.
"i’m so sad to do this but we need to postpone these dates to keep everyone safe. we’ll let you know when they can be rescheduled. please keep yourselves healthy. i love you.” - Billie Eilish
Gabriel "Fluffy" Iglesias Beyond The Fluffy Postponement: In consideration of recommended coronavirus safety precautions, the Gabriel Iglesias show in Chicago on March 14, 2020 is postponed. A rescheduled date is TBD and previously purchased tickets will be honored. When finalized, the new date will be updated at UnitedCenter.com/GabrielIglesias.
Dan + Shay (ARENA) Tour Postponement: In light of the ongoing COVID-19 pandemic, the Dan + Shay show on April 7 has been postponed. Ticket buyers should hold on to their tickets as they will be honored at the rescheduled date. For more information visit: www.aegpresents.com.
James Taylor Rescheduled: James Taylor and His All-Star Band, with special guest Jackson Browne, have announced their US Tour dates have been rescheduled to 2021. James Taylor and His All-Star Band rescheduled date the United Center is June 9, 2021.
Previously purchased tickets will be honored for all of the rescheduled dates and fans are encouraged to hold onto their tickets. Should you be unable to attend the rescheduled date, please reach out to your point of purchase for information on refunds. The patience of all ticket holders has been appreciated through these uncertain and challenging times.
The Weeknd Rescheduled: The Weeknd at United Center has been rescheduled to June 21, 2021. Your ticket will be honored for the new date or if you can’t make it, you’ll be able to request a refund. Ticketmaster will email ticket holders directly with details. Visit livenation.com/refund for more information.
Jimmy Buffett Cancellation: The Jimmy Buffett concert at the United Center on July 18, 2020 is cancelled. You will be contacted by Ticketmaster directly via email with refund options for your show.
Janet Jackson Cancellation: Janet Jackson's scheduled show on July 27 has been cancelled. Ticketmaster will automatically refund your ticket amount to the method of payment used for purchase as soon as 30 days.
Harry Styles Rescheduled: Harry Styles at the United Center has been rescheduled to September 24 & 25, 2021. Your ticket will be honored for the new date or if you can’t make it, you’ll be able to request a refund. Ticketmaster will email ticket holders directly with details. Visit livenation.com/refund for more information.
MONSTA X Cancellation: The MONSTA X scheduled show on June 16 has been cancelled. You will be contacted by Ticketmaster directly via email with refund options for your show.
THE KILLERS Postponement: Due to ongoing concerns around Coronavirus, The Killers' show on September 23 is postponed. New date is forthcoming. The band would like everyone to remain safe, cautious, and focused on prevention first and foremost.
Luke Combs Rescheduled: Luke Combs' What You See Is What You Get show at the United Center has been rescheduled to November 4 & 5, 2021. Your ticket will be honored for the new date or if you can’t make it, you’ll be able to request a refund. Ticketmaster will email ticket holders directly with details. Visit livenation.com/refund for more information.
Wild 'N Out Cancellation: The Wild 'N Out scheduled show on March 20 has been cancelled. Ticketmaster will automatically refund your ticket amount to the method of payment used for purchase as soon as 30 days.
STATEMENT ON FACE MASK DONATION
CONTACT: Kelly Klopp - 312-952-1108 - firstname.lastname@example.org
May 6, 2020 - The United Center continues to serve as a very active relief hub for city and state first respondMay 6, 2020ers. It includes, among other efforts, working with the Greater Chicago Food Depository, and hosting the collection and distribution of critical equipment to front line organizations. Every day, there are people in the building representing those organizations as well as our United Center staff helping coordinate these efforts, working under the safest protocols possible.
When we were approached by Dr. Wilson’s organization to distribute masks, we reviewed their plans thoroughly and it was clear that their plans did not meet our critically important safety guidelines.
As a result, we notified the organization that their event could not take place at the United Center. We are proud of the role the United Center continues to serve in the efforts to assist during this pandemic. While we appreciate what Dr. Wilson is doing for our community, we have the utmost responsibility to protect the United Center personnel working on behalf of the same community.
Executive Vice President and COO
UNITED CENTER AND TEAM RUBICON PARTNER WITH CITY OF CHICAGO TO SUPPORT PPE DONATIONS
The City of Chicago along with Team Rubicon, a veteran-led global disaster response organization, will be teaming up with the United Center, home of the Chicago Bulls and Blackhawks, to launch a personal protective equipment (PPE) donation drop-off beginning Monday, April 13, 2020. For full details, please visit UnitedCenter.com/TeamRubicon.
The PPE donation drop-off will be open Monday through Friday, 9 a.m. to 3 p.m. in the United Center’s East Atrium located at 16 South Wood Street, Lot H. As a first step, donors should visit chi.gov/donatePPE to review donation guidelines and directions on how to help. The City is requesting the following PPE supplies, which will be collected using proper social distancing protocol.
Sterile and Non-Sterile Gloves (unopened boxes, latex-free preferred)
Hand Sanitizer (unopened containers)
Disinfectant Bottles or Sprays (unopened containers)
Disinfectant Wipes (unopened containers)
Isopropyl Alcohol (unopened bottles)
Eye Protection and Goggles (unused in box or wrapper)
Clear Face Shields (translucent, unused only)
Masks with Tie/Ear Loop (unopened boxes only; homemade cloth masks will be accepted)
3-ply Surgical Masks (FDA approved)
Respirator Masks - N95, N99, P100 (unopened boxes; extra filters are also needed for these devices - including ones use in construction and other industries)
PAPR Respirators - 3M or MaxAir (unused only; hoods, filters, batteries, chargers, tubes to go with these units are also needed)
Disposable Isolation Gowns (unused only)
Disposable Examination Gowns (unused only)
Booties (unopened boxes)
Disposable Gloves (nitrile, sterile, non-powdered)
Hair Nets (Polypropylene)
UPDATE (4/21/2020): In the first week of the donation drive, Team Rubicon collected over 60,000+ gloves, 13,000+ N95 masks, 60,000+ surgical masks and 1,500+ hand sanitizer bottles.
Team Rubicon volunteers will continue to collect PPE items at the drop-off location that are in critical shortage, sort PPE based on priority, and coordinate the distribution to vulnerable populations and essential work staff. For details on PPE supplies requested by the City, please visit chi.gov/donatePPE.
STATEMENT ON COVID-19 EMERGENCY RELIEF EFFORTS
As Illinois goes through this together, the United Center, home of the Chicago Bulls and Chicago Blackhawks, is proud to be playing a critical role with our city, state and federal response to the pandemic. As announced on March 25, our arena and outside campus will be transformed into a logistics hub where we will be assisting with food storage for hunger relief, first responder staging and the collection of critically needed medical supplies.
Moving forward, the Greater Chicago Food Depository, Chicago’s food bank, will be utilizing the United Center as a satellite storage facility in response to the increased need for food. By alleviating space in the food bank’s warehouse, the Food Depository can bring additional volunteers into their facility to build more family food boxes in an environment that adheres to social distancing protocols. These boxes will continue to be distributed to those in need by the Food Depository’s partner network throughout Chicago and Cook County.
Additionally, on Sunday, March 29, Project C.U.R.E. hosted a Personal Protective Equipment (PPE) Drive in Lot F at the United Center. As medical professionals respond to the COVID-19 public health crisis, PPE supplies are in critical shortage and are essential in protecting healthcare providers as they care for patients in need. Project C.U.R.E. will now distribute all donations collected at the United Center on Sunday to local healthcare providers across the state of Illinois. For more information on this initiative, please see the announcement here.
On behalf of the Chicago Bulls, Chicago Blackhawks, our athletes, our front offices and our dedicated United Center personnel, our thoughts and support are with the people of this great city and state. Together, we will get through this.
UPDATE (APRIL 9,2020): United Center packed with 774,840 pounds of food destined for Chicago food pantries. - Chicago Sun-Times
Click here for full Chicago Sun-Times Article.