Privacy Policy

This is the website of the United Center Joint Venture, an Illinois Partnership.

Last Updated: February 6, 2025

1. INTRODUCTION

United Center Joint Venture ("United Center," "UCJV," or "we," "our," or "us") is committed to respecting your privacy. This Privacy Policy ("Privacy Policy") describes how we collect, process, and share your Personal Data (as defined below) while operating our business and explains your rights and choices with respect to such information.

This Policy applies to information we collect:

on the United Center Mobile App ("Mobile App") and on other online services, including data collected when you interact with or reference our products/services or advertisements online via webpages expressly governed by this Privacy Policy, as well as via social media (e.g., when we correspond with you via social media, when we access information provided by social media platforms in relation to our pages on those platforms, or if you reference or interact with the United Center on social media);
when you interact with our advertising and applications on third party websites and services, if those applications or advertising include links to this Privacy Policy;
when you purchase tickets to United Center events through our ticket sales and service team;
when you fill out surveys, or enter into contests or other promotions;
when you register to participate in a program sponsored by the United Center or sign up to receive marketing communications, such as newsletters and surveys, whether in-person or online via a webpage that is expressly governed by this Privacy Policy;
when you contact us or submit information to us; and
from third parties, such as our business partners and service providers.

Except as described above, this Privacy Policy does not apply to information collected by:

us in any other way offline or through any other means, including on any website operated by any third party; or
any third party, including through any application or content (including advertising) that may link to or be accessible from the Mobile App or pages on social media platforms.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. By interacting with and providing your information to us, you agree to the terms of this Privacy Policy. If you do not agree, you must refrain from using our services or interacting with us. This Privacy Policy may change from time to time. Your continued interaction with or submission of information to the United Center after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

2. INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

Generally

The types of information we collect may vary depending on your relationship with us. This may include information:

by which you may be personally identified, such as name, date of birth, age, mailing or billing address, email address, home, work, and mobile telephone numbers, gender, and interests; geolocation information (if you opted-in to sharing this information through the Mobile App); credit or debit card number, bank account number, or other financial information (when you purchase tickets to United Center events); driver's license or other government-issued identification number (for verifying your identity when you enter into or win a contest); single sign-on login credentials to the Mobile App; social media handle; or public profile or similar information from social networks (collectively, "Personal Data"); or
that is about you but individually does not identify you, such as traffic data, logs, referring/exit pages, date and time of your use of the Mobile App, error information, the type and location of mobile device and operating system you use to access our Mobile App, information associated with your Apple iTunes or Google Play accounts or any other account used to download or access our Mobile App, and other communication data and the resources that you access and use in our Mobile App.

We collect this information:

directly from you when you provide it to us;
automatically as you navigate through our Mobile App and other online services, such as when you interact with or reference our products/services or advertisements online via webpages expressly governed by this Privacy Policy. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies; and
from third parties, for example, our business partners, affiliated entities, and service providers we use to support our business (including marketing partners, ticketing and payment processors, social media providers, and promotional sponsors). For more information, see Third Party Sites.

Information You Provide to Us

The information we may collect from you includes:

information received on applications and other forms you complete, whether in writing, in person, by phone, electronically, or by other means. This can include information provided at the time of filling out a survey, signing up to receive marketing communications from us, entering a contest or other promotion hosted by the United Center, or registering to participate in programs or initiatives sponsored by the United Center, such as camps, clinics, and other events;
information collected through your use of our Mobile App and other online services, such as when you interact with or reference our products/services or advertisements online via webpages expressly governed by this Privacy Policy, as well as via social media (e.g., following, commenting on, or sharing our content);
records and copies of your correspondence (including email addresses, telephone numbers, or other contact information), if you contact us;
details of your purchases or other transactions with the United Center, such as when you purchase tickets to United Center events through our ticket sales and service team; and
information about your general location, such as from your social media tags or posts, or real-time location, if you have opted-in to sharing your location through our Mobile App.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Mobile App and other online services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, specifically:

details of your visits to our Mobile App, such as traffic data, location, logs, referring/exit pages, date and time of your visit, error information, and other communication data and the resources that you access and use in our Mobile App; and
information about your computer, mobile device, and Internet connection, specifically your IP address, operating system, browser type, Mobile App version information, and information associated with your Apple iTunes or Google Play accounts, or any other account used to download or access our Mobile App.

The information we collect automatically may include Personal Data, or we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Mobile App and to deliver a better and more personalized service by enabling us to:

estimate our audience size and usage patterns;
store information about your preferences, allowing us to customize how our Mobile App appears to you according to your individual interests; and
recognize you when you return to our Mobile App.

The technologies we use for this automatic data collection may include:

Cookies (or mobile cookies). We may use analytical services, including Google Analytics, to collect certain information relating to your use of our Mobile App. These services use "cookies," which are text files placed on your mobile device, to help our Mobile App analyze how users use the app. For more information regarding Google Analytics, please visit Google's website, and the pages that describe Google Analytics, such as https://policies.google.com/technologies/partner-sites.

Our ticketing, event promotions, and other online services are provided through our partners and service providers. For example, our ticketing is processed through Ticketmaster's platforms, including Ticketmaster.com. These online services use our own first-party cookies, as well as third-party cookies of our service providers and marketing partners alone or in conjunction with web beacons or other tracking technologies to collect information about you. We cannot control and are not responsible for how these parties' third-party cookies or other tracking technologies are used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Information from Third Party Sources

We may also receive Personal Data from third parties that provide us information in connection with products or services you purchase from them or when you express interests that relate to the United Center. For a non-exhaustive list of third-party sources, please see Third Party Sites.

3. HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any Personal Data:

to present our Mobile App and its contents to you and to make our services available to you online via webpages expressly governed by this Privacy Policy;
to provide, support, personalize, develop, and improve our Mobile App as well as enhance our social media presence;
to process, fulfill, support, and administer transactions and orders for products and services ordered by you;
to provide you with the goods, services, or programs that you have requested from us and to communicate with you with respect to those goods, services, and programs or to improve upon our goods, services, and programs;
to send you information that you request from us or that may be of interest to you, including newsletters, event information, marketing materials, offers, and promotions;
to verify your location and send location-based content to you (if you opted-in to share this information through the Mobile App);
if you enter a contest or other promotion offered by the United Center, to administer the contest or promotion, in accordance with its rules and applicable laws;
to conduct statistical and demographic analysis or market research, surveys, and similar inquiries to help us understand trends and customer needs;
to respond to your inquiries and requests;
to notify you of changes to our Mobile App or any products or services we offer or provide through it or online via webpages expressly governed by this Privacy Policy;
if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the United Center, our customers, patrons, guests or others;
to carry out our obligations and enforce our rights arising from any contracts entered into between you and us;
to comply with our legal, regulatory, and contractual obligations; and
for any other purpose with your consent or as otherwise permitted by law.

We may also use your information to contact you about goods and services that may be of interest to you, including through newsletters, email, and other communications. If you wish to opt-out of receiving such communications, you may do so at any time by clicking unsubscribe at the bottom of these communications. For more information, see Choices About How We Use and Disclose Your Information.

4. DISCLOSURE OF YOUR INFORMATION

We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Policy. However, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Data that we collect, or you provide, as described in this Privacy Policy:

to our affiliated entities;
to our sponsors;
to internet cookie information recipients, such as analytics services; and/or
to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by the United Center about our users and customers are among the assets transferred.

5. CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We do not control the collection and use of your information collected by third parties described above in Disclosure of Your Information. These third parties may aggregate the information they collect with information from their other customers for their own purposes.

In addition, we strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with control over your Personal Data:

Tracking Technologies and Cookies. You can adjust the settings within our Mobile App to refuse all or some cookies. If you disable or refuse cookies, please note that certain parts of our Mobile App may be inaccessible or not function properly.
Location Information. You can choose whether or not to allow our Mobile App to collect and use real-time information about your device's location through the device's privacy settings. For example, the "location" permissions on your mobile device may allow you to elect to never share location information with us, share location information only while you are using our Mobile App, or always share location information even if you are not using our Mobile App. If you elect not to share your location information, you may be unable to access some features of our services that are designed for mobile devices.
Promotional Offers from the United Center (Email). If you do not wish to have your email address used by the United Center to promote our own products and services, you can opt-out at any time by clicking the unsubscribe link at the bottom of any email or other marketing communications you receive from us or emailing [email protected]. This opt out does not apply to information provided to the United Center as a result of a product purchase or your use of our services.
Promotional Offers from the United Center (Voice and Text). If you do not wish to have your telephone number used by the United Center to promote our own products and services, follow the instructions stated in the pre-recorded voice message, text STOP in response to the text message you received or contact us by email at [email protected]. The United Center does not charge for receiving text message alerts, but message and data rates may apply. Supported carriers include AT&T, Verizon, MetroPCS, Sprint, Boost, T-Mobile, Alltel, Virgin Mobile, and U.S. Cellular. Such carriers are not liable for delayed or undelivered messages.

6. YOUR RIGHTS REGARDING YOUR PERSONAL DATA

You can review and change your Personal Data by logging into our Mobile App and visiting the Settings section of our Mobile App. You may also notify us through the Contact Information below of any changes or errors in any Personal Data we have about you to ensure that it is complete, accurate, and as current as possible. We may not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.

State-Specific Privacy Rights

The law in some states may provide you with additional rights regarding our use of personal information. To learn more about any additional rights applicable to you as a resident of one of these states, please see the privacy addendum for your state attached to this Privacy Policy. To the extent your State’s laws provide greater or additional rights than this policy, such laws shall supersede this policy.

Your California Rights

California law requires us to let you know how we respond to web browser Do Not Track (DNT) signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of Personal Data about your online activities over time. Because there is not yet a common understanding of how to interpret the DNT signal, we do not currently respond to the browser DNT signals when you use our services and products or interact with our Mobile App.

In addition, as of January 1, 2020, you have the additional rights described in the California Addendum if you are a California resident.

7. DATA SECURITY

We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure. We use encryption technology for information sent and received by us.

The safety and security of your information also depends on you. If a password is offered and you have chosen a password for the use of our Mobile App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Mobile App. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Mobile App or in your operating system.

8. THIRD PARTY SITES

Our Mobile App may contain links to third party websites or services that are not owned or controlled by us, including, but not limited to, those listed below. Please be aware that we are not responsible for the privacy practices of such other websites or services. The privacy practices of these third parties, including details on the information they may collect about you, are subject to the privacy policies of these parties, which we suggest you review.

Ticketmaster. When purchasing tickets through Ticketmaster (Ticketmaster.com), Ticketmaster's policies and practices may apply with respect to Personal Data collected by Ticketmaster through your transaction. Ticketmaster is an independent third party, and we are not responsible for how they treat such Personal Data.
Social media platforms. Based on your social media privacy settings, most social media platforms analyze how you interact with us and combine it with information about other users and may share with us certain Personal Data about you. To the extent you provide your Personal Data on social media platforms, those social media providers' policies and practices apply with respect to their sites and services. We do not control such social media providers and are not responsible for how they treat your Personal Data.
Promotional sponsors. If a United Center-related promotion is run by a third party (such as the sponsor of the promotion), that third party's policies and practices may apply with respect to Personal Information collected through such promotion. We do not control such third parties and are not responsible for how they treat your Personal Data.
Chicago Blackhawks. The Chicago Blackhawks’ policies and practices may apply with respect to Personal Data collected by the Chicago Blackhawks, such as in relation to your purchase of tickets, merchandise, or other products and services. The Chicago Blackhawks are an independent third party, and we are not responsible for how they treat your Personal Data.
Chicago Bulls. The Chicago Bulls’ policies and practices may apply with respect to Personal Data collected by the Chicago Bulls, such as in relation to your purchase of tickets, merchandise, or other products and services. The Chicago Bulls are an independent third party, and we are not responsible for how they treat your Personal Data.

9. CHILDREN UNDER THE AGE OF 13

The services made available online via webpages expressly governed by this Privacy Policy and through our Mobile App are generally not directed at nor intended for use by minors. We do not knowingly collect information from minors under the age of 13. If you are under 13, please do not use or provide any information to us online via webpages that are expressly governed by this Privacy Policy or on our Mobile App, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received information from a minor under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from a child under 13, please contact us through the Contact Information below.

10. CHANGES TO OUR PRIVACY POLICY

We may change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the home page of our Mobile App. If we make material changes to how we treat our users' Personal Data, we will notify you by email to the email address we have on file for you and/or through a notice on the home page of our Mobile App. The date this Privacy Policy was last updated is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, periodically accessing our Mobile App and reviewing this Privacy Policy to check for any changes.

11. CONTACT INFORMATION

If you have any questions, concerns, complaints, or suggestions regarding our Privacy Policy or otherwise need to contact us, you may contact us at the contact information below:

United Center Joint Venture, 1901 W. Madison St., Chicago, IL 60612

Phone: (312) 455-4500.

Email: [email protected]

United Center Joint Venture

Privacy Addendum for California Residents

Last Updated: January 27, 2025

This California Privacy Addendum (the "California Addendum") supplements the information contained in the United Center’s Privacy Policy and applies solely to all fans, users, customers and others who reside in the State of California ("consumers" or "you"). We adopt this California Addendum to comply with the California Consumer Privacy Act of 2018 and its implementing regulations, as they may be amended or superseded from time to time (the "CCPA"), and any terms defined in the CCPA have the same meaning when used in this California Addendum.

1. COLLECTION OF PERSONAL INFORMATION

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information"). The type of personal information we collect may vary depending on your relationship with us. For this reason, we may collect, and over the prior 12 months have collected, the following categories of personal information from consumers:

A. Identifiers, such as name, contact information (e.g., postal address, telephone number, email address), IP address, driver's license or other government-issued ID number, single sign-on login credentials to the United Center Mobile App, social media handle, and other similar identifiers.
B. Personal information as defined in the California Customer Records law, such as name, contact information, driver's license or other government-issued ID number, bank account number, credit or debit card number, or other financial information.
C. Characteristics of protected classifications under California or federal law, such as age and gender.
D. Commercial information, such as details of ticket purchases through our Ticket Sales and Service Team, or other transactions with the United Center.
E. Geolocation data, such as your real-time location (if you have opted-in to sharing your location through our Mobile App).
F. Internet or other electronic network activity information, such as information regarding a consumer's interaction with our Mobile App or our services available online via webpages expressly governed by our Privacy Policy.
G. Audio, electronic, visual, or similar information, such as audio, video or call recordings created in connection with our business activities.
H. Professional or employment-related information, such as job title.
I. Inferences drawn from any of the other personal information listed above to understand your preferences.

Personal information does not include publicly available information from government records, deidentified or aggregated consumer information, or other information as set forth under the CCPA.

2. SOURCES OF PERSONAL INFORMATION

We have obtained the categories of personal information listed above from the same categories of sources described in the Information We Collect About You and How We Collect It section of our Privacy Policy.

3. USE OF PERSONAL INFORMATION

We use or disclose the personal information we collect and, over the past 12 months have used or disclosed the personal information we have collected for one or more of the following business or commercial purposes listed in the How We Use Your Information section of our Privacy Policy.

The United Center will not collect additional categories of personal information or use the personal information we collected for additional purposes without providing you notice.

4. SHARING PERSONAL INFORMATION

Disclosures of Personal Information for a Business Purpose

In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose to our affiliated entities: identifiers; personal information as defined in the California Customer Records law; characteristics of protected classifications under California or federal law; commercial information; geolocation data; professional or employment-related information; and inference data.

In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose to our sponsors: identifiers and personal information as defined in the California Customer Records law.

Sales of Personal Information

In the preceding 12 months, we have not sold consumers' personal information.

5. YOUR RIGHTS AND CHOICES

The CCPA provides consumers with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection, use, disclosure, and sale of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

The categories of personal information we collected about you.
The categories of sources from which the personal information was collected.
Our business or commercial purpose for collecting or selling the personal information.
The categories of third parties with whom we share the personal information.
The specific pieces of personal information we collected about you.
If we sold or disclosed your personal information for a business or commercial purpose, two separate lists identifying: (i) the categories of personal information disclosed and the categories of third parties to whom the personal information was disclosed, and (ii) the categories of personal information sold, and the categories of third parties to whom the personal information was sold.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we have collected or maintained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act.
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

Emailing [email protected]; or
Calling (312) 455-4500

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf (an "Authorized Agent"), may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. We are not obligated to provide information to you in response to your verifiable consumer request for access or portability more than twice in a 12-month period. The verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an Authorized Agent.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We are unable to fulfill your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. With few exceptions, we will only review and fulfill a request from your Authorized Agent if (i) you grant the Authorized Agent written permission to make a request on your behalf, (ii) you or the Authorized Agent provides us notice of that written permission, and (iii) we are able to verify your identity in connection with that notice and the request. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Verifying Your Identity

Before completing your request to exercise the below, we will verify that the request came from you by comparing the identifying information provided by you in your request with any personal information we maintain about you at that time. For all requests, we will need the consumer's (i) name, (ii) email address, and (iii) telephone number.

To protect the privacy and security of your personal information, we may request additional information from you to help us verify your identity and process your request. This information may include your driver's license or other government-issued identification number. We may also contact you to ask you for further information in relation to your request to speed up our response. You may also be asked to complete and provide a signed declaration under penalty of perjury that you are the consumer who is the subject of the request in certain circumstances. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 45 additional days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

6. NON-DISCRIMINATION

You have a right not to receive discriminatory treatment by us for exercising your rights under the CCPA. Unless permitted by the CCPA:

You will not be denied goods or services.
You will not be charged different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
You will not be provided a different level or quality of goods or services.
You will not receive suggestions that you could obtain a different price or rate for goods or services or a different level or quality of goods or services.

7. CHANGES TO OUR CALIFORNIA ADDENDUM

We reserve the right to amend this California Addendum from time to time. When we make changes to this California Addendum, we will post the revised California Addendum on this page with a new "Last Updated" date.

8. CONTACT INFORMATION

If you have any questions or comments about this California Addendum, the ways in which the United Center collects and uses your information described in this California Addendum or the United Center’s Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Phone: (312) 455-4500

Email: [email protected]

Privacy Addendum for Texas, Nebraska and Oregon Residents

Last Updated: January 27, 2025

This Texas/Nebraska/Oregon Privacy Addendum (the "Addendum") supplements the information contained in the United Center’s Privacy Policy and applies solely to all fans, users, customers and others who reside in the States of Texas, Nebraska or Oregon ("consumers" or "you"). We adopt this Addendum to comply with applicable law.

Right To Opt-Out Of Selling, Targeted Advertising and Profiling

You have the right to opt-out of the sale of your personal information, the processing of your personal information for targeted advertising, and the use of your information for profiling purposes.

We have not sold your personal information, have not engaged in profiling, and have not shared your information for the purpose of targeted advertising.

Right To Non-Discrimination For Exercising Consumer Privacy Rights

You have the right not to receive discriminatory treatment for exercising your privacy rights conferred by applicable law. As the right to non-discrimination is effective across the board, there is no specific “request” that you need to make in order to exercise this right.

Right To Correct

You have the right to request that we rectify inaccurate information about you.

Right To Request Deletion Of Personal Data

You have the right to request the deletion of your personal data provided by or obtained about you, subject to certain exceptions permitted by law.

Right To Data Portability

You can request a copy of your personal information in an easily accessible format and information explaining how that information is used. 

HOW TO MAKE A RIGHTS REQUEST

You can make a Rights Request in the following ways:

You may make a request here: [email protected]
You may make a request by calling (312) 455-4500

We will acknowledge your request within 10 days and will attempt to respond substantively within 45-90 days.

You must provide sufficient information to allow us to verify that you are the person about whom the personal information was collected and must contain sufficient detail to allow us to properly understand, evaluate and respond to your request. If we cannot verify your identity, we will not be able to respond to your request.

Once we receive your request, we will begin the process to verify that you are the person that is the subject of the request (the “Verification Process”). The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. You will be asked to provide us with two or three pieces of information that will help us to verify your identity. We will retain correspondence, documents and information related to any Request to Know, Request to Delete, or Request to Opt-Out for 24 months or as required by law.

RIGHT TO APPEAL

You have the right to appeal our decision to deny any of your privacy rights requests above. Within 45 days of receipt of your appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.

You can make an appeal in the following ways:

You may make a request here: [email protected]
You may make a request by calling (312) 455-4500

We reserve the right to deny appeals in certain circumstances, such as where we have a reasonable belief that the request is fraudulent. If your appeal is denied and you are a resident of Texas, Nebraska or Oregon, you may submit a complaint to the Texas, Nebraska or Oregon Attorney General, as applicable.

Texas: https://www.texasattorneygeneral.gov/consumer-protection.

Nebraska: https://protectthegoodlife.nebraska.gov/contact-us

Oregon: https://www.doj.state.or.us/consumer-protection/id-theft-data-breaches/privacy/

RETENTION OF PERSONAL INFORMATION

Subject to any limitations imposed by law, we will retain your personal information for as long as it is necessary for the purposes set out in the Privacy Policy and to the extent necessary to comply with our legal obligations (for example, if we are required to retain your personal information to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

CHANGES TO THIS PRIVACY POLICY

This Addendum may be revised from time to time for any reason. If this Addendum changes, we will notify you of such changes by posting the revised notice on this page. Be sure to check the Addendum whenever you submit personal information to us.

CONTACT INFORMATION

If you have any questions or comments about this Addendum, the ways in which the United Center collects and uses your information described in this Addendum or the United Center’s Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under applicable law, please do not hesitate to contact us at:

Phone: (312) 455-4500

Email: [email protected]

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