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UBER ZONE FAQs:

What is the Uber Zone (Lot E) at the United Center?
To increase and streamline the fan experience for guests who take Uber to and from the United Center, the new Uber Zone is located at the corner of Madison Street and Wood Street (Lot E).

What is the location of the Uber Zone?
The new Uber Zone at the United Center is located on the corner of Madison Street and Wood Street. Fans will access the zone at Madison Street. Cars will exit on Warren Blvd.

What are the hours of operation?
On event days, the Uber Zone is open two hours prior to games, concerts and events and will remain open up to one hour after each event. On non-event days, the Uber Zone will be closed and Uber rides will be dropped off near the corner of Madison Street and Wood Street outside of the Uber Zone.

What is the pickup process for fans?

  1. Using the Uber app, fans inside the United Center will call an Uber ride.
  2. Guests will then head to the new Uber Zone located at the corner of Madison Street and Wood Street in front of the United Center.
  3. When arriving, fans will show the Uber attendant the lane number their driver is in.
  4. Fans will be shown the location where their Uber vehicle is located to start their next journey.

What is the dropoff process for fans?
When Uber drivers arrive with guests at the United Center, they will be instructed to pull into the Uber Zone from the Madison Street side to drop off fans. Once exiting the vehicle, guests will walk out of the main entrance located on the corner of Madison Street and Wood Street. Guests can cross the street to the United Center and are encouraged to enter through the East Atrium.

How does Uber Shuttle work?

  1. Uber Shuttle offers flat fare shared bus rides to fixed locations in Chicago after major events and games at the United Center.
  2. Fans can request Uber Shuttle rides directly in the Uber app by clicking on the “Services” tab at the bottom of the home screen and selecting “Shuttle”.
  3. After choosing your route and departure time, you can view your shuttle ticket in the app.
  4. At the time of your scheduled departure, show the staff in the Uber tent your ticket and proceed to Lane 7 at the east end of the lot.
  5. Shuttle staff will help you locate the correct vehicle and scan your ticket before you depart for your destination.
 
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