UNITED CENTER

Account Executive, Premium Sales

JOB SUMMARY:
Premium Sales Account Executives are responsible for selling an array of United Center premium ticket-related products, that include the Chicago Bulls, Chicago Blackhawks and Concerts/Special Events. Heavy emphasis will be placed on new business development through both virtual and face-to-face meetings at the United Center and out of office. Ideal candidate must be detail oriented and organized with the ability to effectively communicate with a wide range of clientele.

ACCOUNTABILITIES:

• Responsible include, but are not limited to, the sale of season suite licenses and club spaces for Bulls, Blackhawks and Concerts/Special Events.
• Meet and exceed established weekly, monthly and annual sales goals.
• Build new relationships through self-prospecting, cold calling and effective campaign management.
• Generate virtual, out of office and United Center “face-to-face” meetings to create new opportunities with top area businesses and B2C sales campaign leads.
• Candidate should be well-versed in prospecting, appointment setting and executing sales presentations in a face-to-face & virtual format.
• Entertain and nurture relationships with prospects through creative means, including but not limited to: one-on-one meals, prospect sampling at games, seat visits at games and outside meetings.
• The candidate will be accountable for weekly and monthly KPI’s (calls, touchpoints and appointments).
• We are looking for candidates that possess an optimistic team-first attitude, as well as the competitive desire to be the best.
• Candidate should possess strong communication skills to conduct sales presentations.
• Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities.
• Enhance sales culture by developing mutually beneficial working relationships with all team members.
• Participate and contribute to daily or weekly sales team meetings and game-day duties.

REQUIREMENTS

• Successful sales experience regardless of previous industry.
• Four-year college degree.
• Strong organizational and time-management skills.
• Excellent oral and written communication, customer service and problem-solving skills.
• Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines.
• Proficient computer skills including experience with Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs; including both the CRM and ticketing systems.
• Ability to navigate the arena in order to visit prospects during home games and escort potential customers on seat tours; showing various seating options at facilities on both gamedays and non-gamedays.
• Availability to work flexible hours including nights, weekends and holidays.         

Premium Seating Analytics Analyst

The Premium Seating Department is responsible for the sales and service of three Executive Suite levels, as well as the all-inclusive BMO Club and Budweiser Champions Club. These products are available for all Chicago Bulls and Chicago Blackhawks games as well as Special Events (concerts, family shows, etc.) at the United Center.

The Premium Seating Analytics Analyst, a newly created position, will report to the Manager of Premium Seating Analytics and support efforts to improve data-driven decision-making across the organization. The role will support Premium Seating’s Sales, Service and Operations groups to drive revenue and increase operational efficiencies.

An ideal candidate will have a strong mix of the following:

• Excellent interpersonal and communication skillswith the ability to build relationships and share findings with both technical and non-technical stakeholders
• An eye for the details because data quality is paramount
• Critical thinking and problem-solving expertise that can analyze large quantities of data and prioritize what variables are most relevant for the decision we’re trying to make
• Comfort working in a fast-paced environment with the flexibility to adapt quickly to changes in business needs
• Execution mentality that combines data with strategy to drive towards business outcomes
• Entrepreneurial spirit that thrives in a high profile, small business, balancing multiple projects across different functions

Job Responsibilities:

Business Analytics & Reporting

• Develop and manage dashboards to support overall Premium Seating operations and provide clear insight into historical, current, and projected performance
• Build and standardize queries and data sources to enable other team members to quickly draw insights and maintain consistent metrics
• Ensure accuracy and timeliness of internal and external reporting across the organization

CRM Management

• Run the day-to-day administration of CRM including user management, data hygiene, and performance reporting
• Optimize the current CRM configuration and identify improvements to enhance usability based on new business requirements and feedback from end users
• Assist with lead generation and acquisition and efficiently route prospected leads to sales staff
• Advocate for adoption of CRM across the organization by building strong cross-functional relationships and train staff on new processes or tools

Customer Data Management

• Establish rules and processes to standardize data collection and structures and ensure accuracy, integrity, and completeness of data
• Monitor data health and quality across all databases and lead key integrations to ensure accuracy and usability of data
• Improve automation and integrations between systems to simplify manual processes

Qualifications / Characteristics Required to Drive Success in the Role

We are looking to place a highly organized self-starter who can work well across departments to fill this role. You could be a potential match for this role if you have: 

• Bachelor’s degree with a consistent track record of professional and personal achievement
• 1-2 years of professional experience, preferably in a consulting, program management or analytical strategy role
• Strong business acumen and application of data and insights to business strategy
• Proficiency in SQL, preferably working with Cloud Data Warehouses such as Snowflake, BigQuery, or Redshift
• Expertise in Microsoft Excel and/or analyzing and synthesizing large data sets
• Experience in designing effective charts, graphs, and visualizations (Tableau preferred)
• Experience with CRM (Microsoft Dynamics, Salesforce) (preferred)
• Flexibility to work evenings and/or weekends should elements of the role require a presence at events
• A strong desire to work for a high profile, small business

Building Security Officer - 2nd & 3rd Shift

General Responsibilities:
To ensure a safe, comfortable and enjoyable environment for all United Center Team Members and guests by monitoring assigned areas.

Specific Duties:  (Other duties may be assigned.)

• Create a safe and secure environment for guest and employees.
• Monitor CCTV, door alarms, alarm systems
• Report unsafe and unpresentable circumstances within the work area.
• Have superior knowledge of facility services and physical layout.
• Promotional Item Distribution
• Guest complaint resolution.
• Incident report documentation.
• Facility policy enforcement     
• Customer service skills
• Inspect and screen employees, contractors, media bags, etc., using hand held and walk through magnetometers
• Standing at post, walking through the facility, and lifting items
• Using security vehicles for patrols and posts

Other:

Job Requirements

• Must be able to fully perform the essential functions of the job.
• Must have weekend and holiday availability.  Must be a positive, outgoing individual able to work well with large groups of people.
• Must have excellent verbal communication skills.  Must be able to speak, read and comprehend English.
• Valid Driver’s License
• Security, military, and or law enforcement experience
• Basic knowledge of computers and software related to the Security field

Physical Demands:  The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required to stand or walk at least 7/8 of the work shift.
• May be required to use their hands, stoop, kneel or reach with their hands up to 1/3 of the work shift.
• May required to lift up to 10 pounds up to 1/3 of the work shift.
• Vision requirements are color vision and the ability to focus.

Work Environment:   The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment has moderate to loud noise level.
• Individual may be required to work in outdoor weather condition for 2/3 or more of the day.

Specific Job Knowledge, Skill, and Ability:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements described are representative of the knowledge, skill and/or ability required.  Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

-Language Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos. 
• Ability to write simple correspondence.
• Ability to effectively present information in one on one small group situations to customers, clients, and other Team Members in the organization.

-Reasoning Ability:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
   

We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other status or characteristic protected by applicable federal, state, or local law.

The United Center is committed to cultivating and preserving a culture of diversity, equity, accessibility, and inclusion.  Our diversity initiatives start with the recruitment and selection process.  We welcome all candidates to apply.

To apply for these positions, click HERE.

No phone calls please.
EOE in a Drug Free Workplace

STANDARD PARKING

Now hiring for all locations, including the United Center and Guaranteed Rate Field.

Parking Attendant

General Responsibilities: To deliver quality customer service, receive payment from customers for parking services and facilitate the flow of traffic through the gate.

Specific Duties:

• Control traffic at entrances and exits as needed.
• Courteously assist customers by answering any questions they may have in a courteous manner.
• Gives directions and remain knowledgeable of surroundings to inform customers of various locations in the city.
• Have a thorough knowledge of the major streets, landmarks and freeways in the area of the lot.

LEVY

Levy is the Food, Beverage & Retail provider for the United Center. The Levy family culture has nurtured our incredible growth from a single delicatessen in Chicago, to an industry-leading, food organization over 30 years later. Today, we create great dining experiences at restaurants throughout the country and many of the highest profile sporting and entertainment venues in the world. We're proud that thousands of guests have savored our food at some of the most celebrated gatherings in our nation: the Super Bowl, NBA and NHL All-Star Games and the Grammy Awards.

Levy is currently hiring for the following positions:

Premium Clubs & Restaurants

• Executive Chef – Queenie’s Restaurant
• Executive Sous Chef – Blackhawks Training Facility
• Host/Hostess
• Server
• Server Assistant

Concessions

• Director of Concessions
• Standworker
• Runner
• Bartender

Culinary

• Cook I
• Cook II
• Cook III
• Dishwasher

Retail

• Madhouse Team Store Senior Retail Manager
• Senior Purchasing Manager
• Sales Associate

For more information, please visit our careers website at http://www.levyrestaurants.com/careers.

No phone calls please.
EOE in a Drug Free Workplace

AT YOUR SERVICE, LLC

Are you friendly and dependable? Do you enjoy entertainment? At Your Service is now hiring. Many positions offer year-round employment at the United Center and Guaranteed Rate Field. All positions require evening, weekend and holiday availability.

Motivated guest service personnel needed in the following positions:

• Guest Service Representative - Greeter, Ticket scanner, Usher
• Event Security Representative - Active or retired law enforcement certification required
• Security Crowd Managers - Criminal justice studies preferred
• Guest Relations Representatives - Dedicated guest service booth representatives, complaint resolution
• Suite Representatives - Premium Seating access control
• Building Security - Round the clock, facility security
• Tour Guide - Guest interaction while providing a tour of the arena

Apply online today by visiting the At Your Service website.

APPLY NOW

No phone calls please.
EOE in a Drug Free Workplace