UNITED CENTER

Account Executive, Premium Sales

JOB SUMMARY:
Premium Sales Account Executives are responsible for selling an array of United Center premium ticket-related products, that include the Chicago Bulls, Chicago Blackhawks and Concerts/Special Events. Heavy emphasis will be placed on new business development through both virtual and face-to-face meetings at the United Center and out of office. Ideal candidate must be detail oriented and organized with the ability to effectively communicate with a wide range of clientele.

ACCOUNTABILITIES:

• Responsible include, but are not limited to, the sale of season suite licenses and club spaces for Bulls, Blackhawks and Concerts/Special Events.
• Meet and exceed established weekly, monthly and annual sales goals.
• Build new relationships through self-prospecting, cold calling and effective campaign management.
• Generate virtual, out of office and United Center “face-to-face” meetings to create new opportunities with top area businesses and B2C sales campaign leads.
• Candidate should be well-versed in prospecting, appointment setting and executing sales presentations in a face-to-face & virtual format.
• Entertain and nurture relationships with prospects through creative means, including but not limited to: one-on-one meals, prospect sampling at games, seat visits at games and outside meetings.
• The candidate will be accountable for weekly and monthly KPI’s (calls, touchpoints and appointments).
• We are looking for candidates that possess an optimistic team-first attitude, as well as the competitive desire to be the best.
• Candidate should possess strong communication skills to conduct sales presentations.
• Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities.
• Enhance sales culture by developing mutually beneficial working relationships with all team members.
• Participate and contribute to daily or weekly sales team meetings and game-day duties.

REQUIREMENTS

• Successful sales experience regardless of previous industry.
• Four-year college degree.
• Strong organizational and time-management skills.
• Excellent oral and written communication, customer service and problem-solving skills.
• Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines.
• Proficient computer skills including experience with Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs; including both the CRM and ticketing systems.
• Ability to navigate the arena in order to visit prospects during home games and escort potential customers on seat tours; showing various seating options at facilities on both gamedays and non-gamedays.
• Availability to work flexible hours including nights, weekends and holidays.         

Premium Seating Analytics Analyst

The Premium Seating Department is responsible for the sales and service of three Executive Suite levels, as well as the all-inclusive BMO Club and Budweiser Champions Club. These products are available for all Chicago Bulls and Chicago Blackhawks games as well as Special Events (concerts, family shows, etc.) at the United Center.

The Premium Seating Analytics Analyst, a newly created position, will report to the Manager of Premium Seating Analytics and support efforts to improve data-driven decision-making across the organization. The role will support Premium Seating’s Sales, Service and Operations groups to drive revenue and increase operational efficiencies.

An ideal candidate will have a strong mix of the following:

• Excellent interpersonal and communication skillswith the ability to build relationships and share findings with both technical and non-technical stakeholders
• An eye for the details because data quality is paramount
• Critical thinking and problem-solving expertise that can analyze large quantities of data and prioritize what variables are most relevant for the decision we’re trying to make
• Comfort working in a fast-paced environment with the flexibility to adapt quickly to changes in business needs
• Execution mentality that combines data with strategy to drive towards business outcomes
• Entrepreneurial spirit that thrives in a high profile, small business, balancing multiple projects across different functions

Job Responsibilities:

Business Analytics & Reporting

• Develop and manage dashboards to support overall Premium Seating operations and provide clear insight into historical, current, and projected performance
• Build and standardize queries and data sources to enable other team members to quickly draw insights and maintain consistent metrics
• Ensure accuracy and timeliness of internal and external reporting across the organization

CRM Management

• Run the day-to-day administration of CRM including user management, data hygiene, and performance reporting
• Optimize the current CRM configuration and identify improvements to enhance usability based on new business requirements and feedback from end users
• Assist with lead generation and acquisition and efficiently route prospected leads to sales staff
• Advocate for adoption of CRM across the organization by building strong cross-functional relationships and train staff on new processes or tools

Customer Data Management

• Establish rules and processes to standardize data collection and structures and ensure accuracy, integrity, and completeness of data
• Monitor data health and quality across all databases and lead key integrations to ensure accuracy and usability of data
• Improve automation and integrations between systems to simplify manual processes

Qualifications / Characteristics Required to Drive Success in the Role

We are looking to place a highly organized self-starter who can work well across departments to fill this role. You could be a potential match for this role if you have: 

• Bachelor’s degree with a consistent track record of professional and personal achievement
• 1-2 years of professional experience, preferably in a consulting, program management or analytical strategy role
• Strong business acumen and application of data and insights to business strategy
• Proficiency in SQL, preferably working with Cloud Data Warehouses such as Snowflake, BigQuery, or Redshift
• Expertise in Microsoft Excel and/or analyzing and synthesizing large data sets
• Experience in designing effective charts, graphs, and visualizations (Tableau preferred)
• Experience with CRM (Microsoft Dynamics, Salesforce) (preferred)
• Flexibility to work evenings and/or weekends should elements of the role require a presence at events
• A strong desire to work for a high profile, small business

We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other status or characteristic protected by applicable federal, state, or local law.

Technical Productions Technician

The United Center, a premiere sports and entertainment facility and home of the Chicago Blackhawks and the Chicago Bulls, is looking for a Rock Star. Someone who is a passionate, team player who is ready to take their career to a championship level.

General Responsibilities:

Our scope of services includes AV production solutions for corporate, social, live entertainment, staging and technology solutions for live events. The Technical Production Technician I is responsible for supporting pre-event setup, in event operations and trouble shooting and post event strike.

Specific Duties: (Other duties may be assigned)
• Ensure all equipment is functioning properly and perform trouble shooting and repair as necessary.
• Arrange for factory/warranty repair of equipment as needed, including establishing RMA’s, preparing shipments and final testing when repaired items are received.
• Track the AV Schedule and prepare production kits accordingly
• Keen understanding of cable management and terminations as it relates to audio-visual productions
• Maintain knowledge of current industry standards and emerging technologies.
• Possess good customer service skills and maintain working relationships with clients.
• Day of Game responsibilities as assigned.
• Miscellaneous responsibilities as assigned.

Supervisory Responsibilities:
N/A

Other:

Physical Demands: The physical demands described here are representative of those which must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual may be required to stand, walk, talk, hear, stoop, kneel, crouch, crawl and reach with hands and arms for up to 1/3 of the work shift, sit for 1/3 to 2/3 of the shift and use hands to handle or feel for 2/3 of more of the shift. Occasionally, the individual may be required to lift up to 25 pounds, lifting a wide array of computer apparatus.

Work Environment: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual may be required to work near moving or mechanical parts and fumes or airborne particles for up to 1/3 of the work shift and be at risk of electrical shock for 1/3 to 2/3 of the shift. The work environment contains a moderate noise level.

Specific Job Knowledge, Skill, and Ability: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements described are representative of the knowledge, skill and/or ability required.  Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

• Language Skills - Ability to read, analyze and interpret the most complex documents.
• Computer Skills - The individual must have the aptitude to work with various computer programs to uncover and fix flaws in computer systems and networks.
• Reasoning Ability - Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism.

Education:
One-year certificate from college or technical school; or six to eight months related experience and training; or equivalent combination of education and experience.

Experience:
• Ability to work with and troubleshoot basic audio, video and lighting systems
• Familiarity with terminology related to the live production environment
• Ability to interface effectively with customers, peers, as well as executive level management.
 

Overall:
Team Member must assist in the planning and monitoring of organizational and departmental strategic goals.  It is critical that this person work well with others in collecting and documenting requirements, as well as develop, test, and rollout those solutions to meet the business need. Although the organizations are different, it is important to try to standardize the solutions used when possible to minimize the number or solutions to support.

This job description is subject to change at any time at the discretion of management.
 

Scheduling Manger

At Your Service, in-house staffing company to the United Center and Chicago White Sox, is seeking a unique Scheduling Manager to join our team. The Scheduling Manager will manage staff work schedules, interact with staff, and assign work assignments based on event projections that average over 200 events per year.
 

Essential Duties and Responsibilities

• Develop work schedules for hourly event staff on behalf of the Guest Service Department
• Must manage a staff scheduling pool of up to 400 employees, scheduling up to 200 of these employees per shift. 
• Review staffing projections and event overview documents to ensure consistency.
• Track attendance, time off requests, and hours counts.  Arrange staff replacements as needed.
• Analyze staffing data and provide regular reports to Department Managers and Director.
• Assist in the scheduling and coordination of training programs.
• Assist in the scheduling of temporary service staff as needed.
• Assist employees with utilizing and viewing schedules via UKG Dimensions software.
• Communicate with Department Managers any scheduling discrepancies.
• Maintain a variety of private, confidential and/or sensitive files and records of information such as payroll and attendance.
• Ensure compliance with internal and external policies and regulations pertaining to event staff work schedules.
• Must comply with all United Center and White Sox policies and procedures including the Business Conduct Policy and Code of Ethics.
• Attend meetings and training as required.
• Organize and prioritize work to meet deadlines.
• May perform other duties as assigned.

Supervisory Responsibilities
Not applicable.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of staffing policies, procedures, and best practices.
• Excellent communication, interpersonal, and organizational skills
• Must be customer friendly, self-motivated, and work in a fast-paced environment.
• Maintain an effective working relationship with employees and others encountered in the course of employment.
• Ability to analyze data and provide staffing level recommendations.
• Ability to creatively problem-solve to meet the needs of the company.
• Follow oral and written instructions and communicate effectively
• Ability to work extended and/or irregular hours that may vary due to events and/or functions, including day, evening, weekends, and holidays as needed.

Education and/or Experience
BA in Human Resources, Business Administration, or relevant field required.
1 to 2 years related experience and/or training; or equivalent combination of education and experience.
Candidates with personnel staffing and customer service experience are preferred.

Skills and Abilities
Exercise judgment and prioritizing in making independent decisions within scope of responsibilities.
Remain flexible and adjust to situations as they occur.

Computer Skills
Operate standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, Word, and PowerPoint.
Experience with staff scheduling software a plus.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply
Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

The United Center is committed to cultivating and preserving a culture of diversity, equity, accessibility, and inclusion.  Our diversity initiatives start with the recruitment and selection process.  We welcome all candidates to apply.

To apply for these positions, click HERE.

No phone calls please.
EOE in a Drug Free Workplace

STANDARD PARKING

Now hiring for all locations, including the United Center and Guaranteed Rate Field.

Parking Attendant

General Responsibilities: To deliver quality customer service, receive payment from customers for parking services and facilitate the flow of traffic through the gate.

Specific Duties:

• Control traffic at entrances and exits as needed.
• Courteously assist customers by answering any questions they may have in a courteous manner.
• Gives directions and remain knowledgeable of surroundings to inform customers of various locations in the city.
• Have a thorough knowledge of the major streets, landmarks and freeways in the area of the lot.

LEVY

Levy is the Food, Beverage & Retail provider for the United Center. The Levy family culture has nurtured our incredible growth from a single delicatessen in Chicago, to an industry-leading, food organization over 30 years later. Today, we create great dining experiences at restaurants throughout the country and many of the highest profile sporting and entertainment venues in the world. We're proud that thousands of guests have savored our food at some of the most celebrated gatherings in our nation: the Super Bowl, NBA and NHL All-Star Games and the Grammy Awards.

Levy is currently hiring for the following positions:

Premium Clubs & Restaurants

• Executive Chef – Queenie’s Restaurant
• Executive Sous Chef – Blackhawks Training Facility
• Host/Hostess
• Server
• Server Assistant

Concessions

• Director of Concessions
• Standworker
• Runner
• Bartender

Culinary

• Cook I
• Cook II
• Cook III
• Dishwasher

Retail

• Madhouse Team Store Senior Retail Manager
• Senior Purchasing Manager
• Sales Associate

For more information, please visit our careers website at http://www.levyrestaurants.com/careers.

No phone calls please.
EOE in a Drug Free Workplace

AT YOUR SERVICE, LLC

Are you friendly and dependable? Do you enjoy entertainment? At Your Service is now hiring. Many positions offer year-round employment at the United Center and Guaranteed Rate Field. All positions require evening, weekend and holiday availability.

Motivated guest service personnel needed in the following positions:

• Guest Service Representative - Greeter, Ticket scanner, Usher
• Event Security Representative - Active or retired law enforcement certification required
• Security Crowd Managers - Criminal justice studies preferred
• Guest Relations Representatives - Dedicated guest service booth representatives, complaint resolution
• Suite Representatives - Premium Seating access control
• Building Security - Round the clock, facility security
• Tour Guide - Guest interaction while providing a tour of the arena

Apply online today by visiting the At Your Service website.

APPLY NOW

No phone calls please.
EOE in a Drug Free Workplace