Job Opportunities

UNITED CENTER

 

Account Executive, Premium Sales

JOB SUMMARY:
Premium Sales Account Executives are responsible for selling an array of United Center premium ticket-related products, that include the Chicago Bulls, Chicago Blackhawks and Concerts/Special Events. Heavy emphasis will be placed on new business development through both virtual and face-to-face meetings at the United Center and out of office. Ideal candidate must be detail oriented and organized with the ability to effectively communicate with a wide range of clientele.

ACCOUNTABILITIES:

  • Responsible include, but are not limited to, the sale of season suite licenses and club spaces for Bulls, Blackhawks and Concerts/Special Events.
  • Meet and exceed established weekly, monthly and annual sales goals.
  • Build new relationships through self-prospecting, cold calling and effective campaign management.
  • Generate virtual, out of office and United Center “face-to-face” meetings to create new opportunities with top area businesses and B2C sales campaign leads.
  • Candidate should be well-versed in prospecting, appointment setting and executing sales presentations in a face-to-face & virtual format.
  • Entertain and nurture relationships with prospects through creative means, including but not limited to: one-on-one meals, prospect sampling at games, seat visits at games and outside meetings.
  • The candidate will be accountable for weekly and monthly KPI’s (calls, touchpoints and appointments).
  • We are looking for candidates that possess an optimistic team-first attitude, as well as the competitive desire to be the best.
  • Candidate should possess strong communication skills to conduct sales presentations.
  • Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities.
  • Enhance sales culture by developing mutually beneficial working relationships with all team members.
  • Participate and contribute to daily or weekly sales team meetings and game-day duties.

REQUIREMENTS

  • Successful sales experience regardless of previous industry.
  • Four-year college degree.
  • Strong organizational and time-management skills.
  • Excellent oral and written communication, customer service and problem-solving skills.
  • Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines.
  • Proficient computer skills including experience with Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs; including both the CRM and ticketing systems.
  • Ability to navigate the arena in order to visit prospects during home games and escort potential customers on seat tours; showing various seating options at facilities on both gamedays and non-gamedays.
  • Availability to work flexible hours including nights, weekends and holidays.         

 

Help Desk Technician III

General Responsibilities:

The Help Desk Technician III will be responsible for gathering, analyzing, documenting, and implementing processes surrounding current software systems. This position is responsible for responding to technical support requests for business applications, such as, accounting platforms, Business Process Management (BPM), Customer Relationship Management (CRM), or Human Resource Information Systems (HRIS). The Enterprise Application Analyst is also responsible for vetting vendors and making recommendations to management, maintaining vendor connections and contracts to ensure quality support and redundancies for vendor management.

Specific Duties:(Other duties may be assigned.)

  • Daily administration and support of business systems including, but not limited to, managing user setup, system configuration, and layout changes
  • Work with business stakeholders, developers, and end-users to define requirements, develop, and manage new features and processes within the applications
  • Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments, and coordinating actual software testing with end users
  • Identify system problems and manage the resolution process
  • Creating and maintaining documentation on processes, policies, application configuration and help related materials for users

Specific Job Knowledge, Skill, and Ability:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements described are representative of the knowledge, skill and/or ability required.  

  • Expertise and experience with Sage Accounting applications preferred.
  • Hands on experience in process automation, best practice approach, technology efficiency, and effectiveness.
  • Should be experienced with SQL Query Development.
  • Understands software and hardware requirements of varied departmental systems.
  • Understands the workflow and process requirements of complex application systems.
  • Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications.
  • Excellent verbal, written communication, and negotiations skills.
  • Demonstrated soft skills required such as presentation of ideas and clearly articulate the concepts to senior management.
  • Ability to effectively interface with technical and nontechnical staff at all organizational levels.
  • Ability to provide outstanding customer service, be a good listener and work well with others.
  • Self-motivated, able to work independently, and takes initiative.
  • Ability to multitask in a fast-paced environment.
  • Outstanding attention to detail with superior time and project management skills.
  • Ability to learn new content areas and new skills quickly and well required.
  • Ability to work through ambiguous work situations.

Qualifications:

  • Required Qualifications:
    • 3+ years’ experience working with Sage 100 ERP or similar ERP
    • 1+ year of implementation, development, and system configuration experience
    • Experience with Excel pivot tables
    • Experience with MS SQL Server
    • Experience with VB Script
    • Experience with Microsoft 365 and Azure

 

Recruiter

General Responsibilities:

Responsible for high volume, full-cycle recruiting to satisfy the part-time staffing needs of all AYS departments.  Will collaborate with department managers on a regular basis and proactively identify future hiring needs and be able to attract candidates using various sources, like social media networks and employee referrals.  Ultimately, responsible for ensuring AYS attracts, hires and retains the best employees, while growing a strong talent pipeline. 

 

Specific Duties:  

  • Design and implement overall recruiting strategy
  • Develop and update job descriptions and job specifications
  • Perform job and task analysis to document job requirements and objectives
  • Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc.
  • Attend job fairs and plan recruiting events as necessary
  • Source and recruit candidates by using databases, social media etc.
  • Screen candidates resumes and job applications and maintain tracking database
  • Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates
  • Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
  • Coordinate scheduling second interview appointments with department managers as necessary
  • Onboard new employees in order to become fully integrated
  • Coordinate and track the fulfillment of all pre-employment requirements (background checks, drug test, etc.) and training requirements
  • Monitor and apply HR recruiting best practices
  • Provide analytical and well documented recruiting reports to the Senior Director
  • Act as a point of contact and build influential candidate relationships during the selection process
  • Promote company’s brand and culture.
  • Proficient with computer software, including Microsoft Word and Microsoft Excel.  Other software programs used include Ulitpro and Taleo.
  • Miscellaneous duties as assigned. 

Other:

· Physical Demands: The physical demands described here are representative of those that  must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual may be required to site or walk up to 2/3 of the work shift. The individual may also be required to use your hands, stoop, kneel, or reach with your hands up to a third of the work shift. Vision requirements are color vision and the ability to focus.

· Work Environment: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment contains a quiet to moderate noise level.  It may also include noise exposure while working in crowds and loud music exposure while working in the concert environment.   

 · Specific Job Knowledge, Skill, and Ability:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements described are representative of the knowledge, skill and/or ability required.  Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

 

· Language Skills:  Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government relations.  Ability to create and write reports and business correspondence.  Ability to effectively present info and respond to questions from groups of managers, clients, customers, and the general public.

· Math Skills:  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area circumstances and volume.  Ability to apply concepts of basic algebra and geometry.

· Reasoning Ability:  Ability to apply common sense understanding and carry out instructions furnished in written, oral, diagram form.   Ability to deal with problems involving several concrete variables in standardized situations.

 

Education:  

Bachelors Degree from a four-year college or university or

2-4 years related experience and/or training; or equivalent combination of education and experience preferred.

 

Overall:

Ideal candidate holds an academic HR background combined with work experience in screening, interviewing and assessing candidates.
Has worked with consistent, high volume hiring
Team Member is motivated and takes initiative to find candidates.
Team Member must recognize and participate in the utilization of the various Recognition Programs.
Team Member must assist in the planning and monitoring of departmental strategic goals.
This job description is subject to change at any time at the discretion of manage

 

The United Center is committed to cultivating and preserving a culture of diversity, equity, accessibility, and inclusion.  Our diversity initiatives start with the recruitment and selection process.  We welcome all candidates to apply.

To apply for these positions, click HERE.

No phone calls please.
EOE in a Drug Free Workplace

 

STANDARD PARKING

Now hiring for all locations, including the United Center and Guaranteed Rate Field.

Parking Attendant

General Responsibilities: To deliver quality customer service, receive payment from customers for parking services and facilitate the flow of traffic through the gate.

Specific Duties:

  • Control traffic at entrances and exits as needed.
  • Courteously assist customers by answering any questions they may have in a courteous manner.
  • Gives directions and remain knowledgeable of surroundings to inform customers of various locations in the city.
  • Have a thorough knowledge of the major streets, landmarks and freeways in the area of the lot.
 
Hours include most nights and weekends when events are scheduled.
 
For more details and to apply, please click here.
 

LEVY

Levy is the Food, Beverage & Retail provider for the United Center. The Levy family culture has nurtured our incredible growth from a single delicatessen in Chicago, to an industry-leading, food organization over 30 years later. Today, we create great dining experiences at restaurants throughout the country and many of the highest profile sporting and entertainment venues in the world. We're proud that thousands of guests have savored our food at some of the most celebrated gatherings in our nation: the Super Bowl, NBA and NHL All-Star Games and the Grammy Awards.

Levy is currently hiring for the following positions:

Premium Clubs & Restaurants

  • Executive Chef – Queenie’s Restaurant
  • Executive Sous Chef – Blackhawks Training Facility
  • Host/Hostess
  • Server
  • Server Assistant

Concessions

  • Director of Concessions
  • Standworker
  • Runner
  • Bartender

Culinary

  • Cook I
  • Cook II
  • Cook III
  • Dishwasher

Retail

  • Madhouse Team Store Senior Retail Manager
  • Senior Purchasing Manager
  • Sales Associate

 

For more information, please visit our careers website at http://www.levyrestaurants.com/careers.

No phone calls please.
EOE in a Drug Free Workplace


AT YOUR SERVICE, LLC

Are you friendly and dependable? Do you enjoy entertainment? At Your Service is now hiring. Many positions offer year-round employment at the United Center and Guaranteed Rate Field. All positions require evening, weekend and holiday availability.

Motivated guest service personnel needed in the following positions:

  • Guest Service Representative - Greeter, Ticket scanner, Usher
  • Event Security Representative - Active or retired law enforcement certification required
  • Security Crowd Managers - Criminal justice studies preferred
  • Guest Relations Representatives - Dedicated guest service booth representatives, complaint resolution
  • Suite Representatives - Premium Seating access control
  • Building Security - Round the clock, facility security
  • Tour Guide - Guest interaction while providing a tour of the arena

Apply online today by visiting the At Your Service website.

APPLY NOW

 

No phone calls please.
EOE in a Drug Free Workplace

 
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